NDIS software for rostering, payroll, billing and compliance.
Rostering, the worker app, clinical notes, compliance, SCHADS pay and NDIS billing. Each part reads from the same roster, so nothing is keyed twice.
Each part, in plain words
Built and run by an NDIS provider. This is what it does today.
Audit trail
Changes to shifts, notes and invoices are recorded with who made them and when.
33 compliance registers
Worker screenings, medication, incidents, risks and policies, with alerts before anything expires.
SCHADS pay
Pay lines worked out from SCHADS pay bands, penalty rates, overtime and allowances. You approve the pay run before it goes to Xero.
Invoicing from the roster
Invoices built from rostered shifts and priced against the NDIS price guide, ready to send or claim.
eMAR and clinical notes
Workers app eMAR with a live 24-hour med tally and shift sign-off. Progress notes, health forms and clinical handover.
Worker matching
Suggests workers for a shift by availability, leave, screening, skills and travel, and shows who has supported the participant before.
Core
The office app. Activity stream, KPIs, a map of how each record connects, and a financial snapshot.
Workers
The Workers app. Staff clock in and out, manage availability, accept shifts, and submit timesheets.
Worker onboarding
Seven steps: induction, document collection, screening and compliance checks.
Training Hub
124 modules in the platform. Certificates and the training register update when a worker passes.
Connect
Family portal messaging, DocConnect, SC intake links and link-based document sharing.
Coordinator
The support coordinator app. Coordinators see participant progress and send referrals.
Feedback and incident forms
Feedback and incident forms that route to the right person, with escalation.
NDIS claims
PRODA bulk-upload claim files for agency-managed participants, with each claim tracked to payment.
Budget tracking
Participant budgets tracked against what has been billed, with an alert as a category runs low.
Four apps
Core, Coordinator, Connect and Workers. One login, an app for each role.
Events
Events hub in Core plus a public RSVP list. Registrations, staff signups, and event roster.
Respite
Respite stays and occupancy, with STA onboarding forms. Bookings check occupancy and NDIS night limits.
Airwallex
Airwallex cards, transactions, and staged transfers: request, approve, then execute.
SIL and ILO
Property management for SIL and ILO houses, tenancy, and onboarding forms in the forms hub.
Healthcare network
Allied health and clinical provider directory. Invite a contact to Coordinator or Connect, or add a listing.
Referrals
Referral intake and SC intake links. A submitted link creates the participant and a follow-up task.
Recruiting
Recruiting pipeline: onboarding progress, referral matching, and staffing gaps.
Tasks
Tasks hub for open work, escalations, and starting a workflow.
Workflows
Workflows hub: reusable templates, a template library, and live runs.
Worker broadcasts
SMS broadcasts to workers, with preview, confirmation, and send history.
Notes
Notes hub: review queue, flags, and monitor actions on shift notes.
The detail, area by area
What sits inside rostering, pay, billing, compliance, clinical and operations.
Rostering
- Calendar week/month/day views
- Shift swaps
- Worker matching
- Cost preview
- Recurring shifts
- Unavailability tracking
- Conflict detection
- Bulk actions
Payroll
- SCHADS pay bands
- Penalty rates
- Overtime calculation
- Allowances
- Timesheet import
- Pay runs
- Payslips
Invoicing
- Built from the roster
- PRODA bulk-upload file
- NDIS line items
- Bulk processing
- Kanban view
- Payment tracking
- Debtor reporting
- NDIS pricing
- Xero ledger mirror
- Airwallex transfers
Compliance
- 33 live registers
- Worker screenings
- Medication logs
- Incident reports
- Policies management
- Audit trail
- Expiry alerts
- Training Hub (124 modules)
Clinical
- eMAR records
- 24-hour med tally
- Shift eMAR sign-off
- Progress notes
- Health forms
- NDIS goals tracking
- Plan tracking
- Medication administration
- Clinical handover
Platform Hub
- Activity stream
- Entity relationship map
- Compliance health widget
- Financial snapshot
- KPI dashboard
- Quick actions
- Core, Coordinator, Connect and Workers
Operations
- Events hub and public RSVP
- Respite stays and STA onboarding
- Airwallex cards and transfers
- SIL and ILO properties
- Forms hub
- Healthcare network
- Referrals and SC intake links
- Recruiting pipeline
- Tasks and workflows
- Worker SMS broadcasts
- Notes hub
From onboarding to invoice
Each step reads from the one before it.
Onboarding
7-step wizard with NDIS induction
Rostering
Shifts matched to free, cleared workers
Workers
Clock in/out, tasks, medications
Compliance
33 live registers
Clinical
eMAR, progress notes, health forms
Payroll
SCHADS pay lines you approve
Invoicing
Built from the roster
Finance
Claims, budgets, quotes
Four apps
Core, Coordinator, Connect and Workers
Audit trail
Who changed what, and when
Hosted in Sydney
Participant records are stored in Sydney (ap-southeast-2). Every service that handles data is named on our sub-processors page.
Encrypted
TLS in transit. AES-256 at rest.
Row-level security
Each organisation's records are separated in the database itself, not just hidden in the app.
Four apps
Core, Coordinator, Connect and Workers. Staff clock in and out from Workers.
Common questions
No software can do that on its own: compliance is how you run your service. Parkway keeps the records an auditor asks for, in one place: 33 registers, SCHADS pay lines, incident reports and an audit trail of who changed what.
Not yet. Pilot testing is underway with a limited number of pilot providers, onboarded from an exclusive waitlist. Join the waitlist and we will be in touch as places open.
Yes. CSV import for participants and workers is in the product. Our team can also help with a bulk migration.
Participant records are stored in Sydney (AWS ap-southeast-2), encrypted in transit (TLS) and at rest (AES-256). Some supporting services, such as AI drafting and video recordings, process data overseas. Each one and its region is listed on our sub-processors page.
Pilot providers work directly with the Parkway team: onboarding, data migration and a named contact while the pilot runs.
Yes. Training Hub has 124 modules in the platform. Certificates and the training register update when a worker passes.
See it on your own roster.
Pilot testing is underway. We are onboarding a limited number of pilot providers from an exclusive waitlist.