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Terms of Service

Last updated: 22 October 2026

Parkway is operated by Parkways Software Pty Ltd (ACN 697 911 890, ABN 54 697 911 890) (“Parkway”, “we”, “us”). These terms govern your access to and use of the Parkway platform at parkways.com.au, the Parkway apps, and any related services (the “Service”).

By creating an account, accepting an invitation from your organisation, or using the Service, you agree to these terms. If you are accepting on behalf of an organisation, you confirm you have authority to bind that organisation.

1. The Service

Parkway is operating software for NDIS support providers: rostering, payroll support, invoicing, compliance registers, clinical records, and related tools. Parkway is a software platform only. We are not a registered NDIS provider for your participants, and we do not deliver care or supports. Parcare Support Service Pty Ltd (ABN 94 666 356 430, NDIS 4050161227) is a related provider and a customer of the Service. It is a separate legal person.

Your organisation remains solely responsible for its own legal and regulatory obligations, including obligations under the National Disability Insurance Scheme Act 2013 (Cth), NDIS Practice Standards, the SCHADS Award, and applicable employment, tax, and privacy laws. Parkway provides tools that support compliance; it does not replace your own judgement, advice, or obligations.

2. Accounts and access

  • You must provide accurate account information and keep it current.
  • You are responsible for activity that occurs under your login. Keep your credentials secure and notify us promptly of any suspected unauthorised access.
  • Organisation administrators control which staff, workers, and external parties can access their organisation's data, and at what permission level.
  • Access for support workers, participants, families, and support coordinators is provisioned by the organisation, and may be withdrawn by the organisation at any time.

3. Acceptable use

You must not:

  • Use the Service to break the law or infringe the rights of others;
  • Access or attempt to access data belonging to another organisation;
  • Upload malicious code;
  • Probe, scan, or test the vulnerability of the Service without our written consent, except good-faith security research that follows our vulnerability disclosure policy at parkways.com.au/.well-known/security-policy.txt;
  • Resell, sublicense, or white-label the Service except under a plan that expressly permits it;
  • Use the Service to store or transmit content that is unlawful, defamatory, or abusive.

4. Your data

  • Your organisation owns the data it enters into the Service, including participant and worker records (“Customer Data”).
  • We handle personal information as described in our Privacy Policy.
  • We use Customer Data only to provide and improve the Service, and as required by law. We do not sell Customer Data.
  • From 23 October 2026, we use Customer Data to train our own AI model, Parker, only if your organisation has agreed in writing (section 8).
  • You are responsible for having the right to enter the data you store in the Service, including any consents required from participants and workers.
  • On termination, you may request an export of your Customer Data within 30 days, after which we may delete it in line with our retention practices and legal obligations.

5. Subscriptions, trials, and billing

  • Paid plans are billed in advance on a monthly or annual basis at the prices listed on our pricing page, in Australian dollars.
  • Free trials convert to a paid plan only when you choose one; we do not charge automatically at the end of a trial.
  • You can upgrade, downgrade, or cancel at any time from your organisation settings. Cancellation takes effect at the end of the current billing period.
  • Fees are non-refundable except where required by law, including the Australian Consumer Law.
  • We may change pricing with at least 30 days' notice; changes apply from your next billing period.

6. Availability and support

We work to keep the Service available and performant, and we schedule maintenance to minimise disruption where practicable. The Service is provided on an “as available” basis and may occasionally be interrupted, including for maintenance, updates, or events outside our control. Support is provided according to your plan.

7. Intellectual property

We own the Service, including its software, design, and branding. You receive a non-exclusive, non-transferable right to use the Service for your organisation's internal operations while your subscription is active. Feedback you give us about the Service may be used to improve it without obligation to you.

8. Parker, our AI

Parker is our own AI model and part of the Service. We own Parker and every improvement to it. Your organisation owns its data, including what you create with Parker in your account.

  • You use Parker through the Service only. We never supply Parker's model files, training data or code.
  • You must not copy or try to extract Parker, work out how it was built, use its outputs or automated queries to build or train another AI model, or get around its limits.
  • Parker suggests and drafts. Your people review what it produces and make the decisions. Its output is not legal, clinical, financial or tax advice.
  • From 23 October 2026, we train Parker only on records from organisations that have agreed in writing, after removing details that identify people, and only in Australia. See section 5.1 of our Privacy Policy.

9. Termination

  • You may stop using the Service and cancel at any time.
  • We may suspend or terminate access for material breach of these terms, non-payment, or where required by law. Where reasonable, we will give you notice and a chance to remedy first.
  • Sections of these terms that by their nature should survive termination (including data, liability, intellectual property and Parker provisions) survive.

10. Liability

Nothing in these terms excludes, restricts, or modifies any consumer guarantee, right, or remedy under the Australian Consumer Law that cannot lawfully be excluded. To the extent permitted by law:

  • The Service is provided without warranties beyond those that cannot be excluded;
  • Neither party is liable for indirect or consequential loss; and
  • Our total liability arising out of or in connection with the Service is limited to the amount you paid us in the 12 months before the event giving rise to the claim, or, where liability cannot be so limited, to resupplying the Service.

You remain responsible for decisions made using information from the Service, including rostering, payroll, billing, clinical, and compliance decisions.

11. Changes to these terms

We may update these terms from time to time. If a change is material, we will give reasonable notice through the Service or by email. Continued use after a change takes effect constitutes acceptance.

12. Governing law

These terms are governed by the laws of Queensland, Australia, and the parties submit to the non-exclusive jurisdiction of the courts of Queensland.

13. Contact

Questions about these terms: hello@parkways.com.au
Parkways Software Pty Ltd (ACN 697 911 890, ABN 54 697 911 890), Unit 5/5-7 Cairns St, Loganholme QLD 4129, Australia