Who processes personal information.
A vendor lands on this list before it sees personal information. Same names as the Privacy Policy. Last reviewed 31 October 2026.
Parkways Software Pty Ltd (ACN 697 911 890) operates Parkway. Some vendors process information outside Australia. That disclosure is also on the Privacy Policy.
VendorWhat they processRegionFeatureStatus
Supabase
Database, authentication, and file storage
Australia (ap-southeast-2)
All
Live
Vercel
Application hosting, logs, and crons
Australia (Sydney); health check and security reports at the nearest edge
All
Live
Twilio
SMS, voice, and video, including meeting recordings
Australia numbers; video and recordings United States
Shift invites, voice, video meetings, and the notetaker's calls into outside meetings
Live
Microsoft 365 / Azure
Outlook email, calendar, and Graph
Australia tenant
Email and calendar
Live
Anthropic
AI text generation through the direct Claude API, standby only since 23 October 2026 (used when the Australian base is unavailable)
United States
Notes, chat, and drafts (standby)
Optional
Deepgram
Speech recognition and spoken voice (legacy, being replaced by ElevenLabs)
Australia
Talk without overseas voice consent; voice notes, messages and meeting recordings when ElevenLabs zero retention is not available
Live
ElevenLabs
Speech recognition and spoken voice; transcription only in zero-retention mode (nothing kept)
United States
Voice notes, messages and meeting recordings (zero retention); Talk with separate overseas voice consent
Live
Amazon Web Services
Claude on Amazon Bedrock for every AI feature (notes, chat, drafts, forms, reports, Talk), processed in Sydney and Melbourne only; from 23 October 2026, training data and our own AI model
Australia (Sydney and Melbourne)
All AI features; Talk, the Connect voice assistant; own AI model (from 23 October 2026)
Live
Resend
Transactional email
European Union
Product email
Live
DocuSeal
Electronic signatures
United States
Contracts and consent forms
Live
Sentry
Application error and performance events (PII-scrubbed)
United States
Exceptions
Optional
Better Stack
Uptime and site-crash alerts
European Union / United States
Production down-page alerts. There is no public status URL yet.
Live
Xero
Accounting when a provider connects their organisation
Australia
Finance sync
Live
Stripe
Card billing for Parkway subscriptions
United States
Subscriptions
Live
Airwallex
Cards
Australia
Card issuing
Partial
NGO Training Centre
SCORM course files and completions
Australia
Training Hub
Live
Apple / Google
Push delivery and store listing
United States
Worker apps
Live
Last reviewed 31 October 2026. Vanta is not listed. It is not a live sub-processor. We do not claim SOC 2 on this page.