Parkways manual
How to run your NDIS operation on Parkways: guides for the office team, support workers, families and support coordinators.
Getting started
What Parkway is, how the apps fit together, and how to get your team in.
Participants & care
Profiles, funding, forms with AI prefill, progress notes and medication.
Rostering
Building the roster, covering shifts, SIL ratios, and billing codes on shifts.
Finance: quote to agreement to roster
The money pipeline end to end, plus invoicing and claims.
Compliance & incidents
Incident reporting with the reportable-incident gate, desktop incident management, and the registers.
Family & support coordinator portals
What families and support coordinators can do, and how staff run it from the dashboard.
For support workers
Your app, shift by shift: clock in, complete, medication, incidents, credentials and more.
- Worker quick guide · Support workers
- Clocking in and out · Support workers
- Completing your shift · Support workers
- Recording medication on shift · Support workers
- Writing a handover · Support workers
- Your credentials and expiries · Support workers
- Induction and training · Support workers
- Leave, availability and preferences · Support workers
- Van bookings · Support workers
- Getting answers in the worker app · Support workers
Communications & AI
Team messaging across the apps, and the AI assistant.
Reports & insights
Where the numbers live and which surface answers which question.
Get the apps
App Store download and QR codes for workers and the team.